Introduction
Offboard.tech is an AI-driven retention agent for merchants. We help you understand why customers are leaving through anonymous AI exit interviews.Features
- Magic Link Integration: Embed Magic Links in your cancel buttons
- Anonymous Exit Interviews: Conduct AI-powered conversations with churned users
- PII Protection: Automatic scrubbing of personally identifiable information
- Churn Insights: Get actionable insights from cancellation data
How it works
- Add a Magic Link to your cancel button
- When users click cancel, they’re taken to an anonymous interview
- Our AI conducts a conversation to understand why they’re leaving
- You get valuable insights while respecting user privacy