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Offboard.tech sends transactional email notifications for the events that matter to your workspace. Every email is rendered in a branded, mobile-friendly layout — no raw event IDs or JSON payloads.

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Emails you can receive

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Interview completed / saved

Contains the interview status badge, the detected archetype and theme, a PII-scrubbed summary, and a View interview button linking to the interview in your dashboard.

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Weekly churn report

Contains interviews started, engaged, completed, and saved counts for the past 7 days, plus a sentiment breakdown — with an Open dashboard button.

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Abnormal churn alert

Contains the finished count from the last 24 hours compared against your 7-day daily average, with a Review interviews button.

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Payment issue

Notifies you that the latest payment failed, with an Update billing settings button.

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Managing alerts

Toggle interview alerts, abnormal-churn alerts, and weekly reports under Dashboard → Settings → Email alerts. Every notification email footer includes a “Manage email settings” link to that page.

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Customer-facing invite

The feedback invite sent to your churned customer is a separate email: it asks them to share why they cancelled and links to the exit interview. It does not include any dashboard links, since the recipient isn’t a workspace owner.