FAQ
Pricing, billing, and common questions.Pricing
How much does Offboard.tech cost?
How much does Offboard.tech cost?
$0.99 per completed interview. There is no monthly fee, no seat license, and no setup cost. You only pay when a customer actually finishes an exit interview.
When am I billed?
When am I billed?
Monthly, in arrears. Your subscription starts the day you enroll and usage is invoiced at the end of each monthly cycle. There is no upfront charge.
What counts as a 'completed' interview?
What counts as a 'completed' interview?
An interview is billable only when all three are true:
- The customer finished at least 3 conversation turns with the agent
- The customer explicitly ended the session (clicked finish, or accepted a save offer)
- The final status is
completedorsaved
What does my invoice look like?
What does my invoice look like?
Your invoice is the number of completed interviews × $0.99:
Do I get charged if a customer abandons the interview?
Do I get charged if a customer abandons the interview?
No. Abandoned sessions are free — a charge only happens on an explicit, completed interview.
What if I cancel my subscription mid-month?
What if I cancel my subscription mid-month?
Your subscription stays active until the end of the current billing period. Interviews completed before the period ends are still billed on your final invoice; after the period ends, interviews are no longer billed.
What happens if my payment fails?
What happens if my payment fails?
Your billing status becomes
past_due and new interviews are not billed while payment is failing. Once payment recovers, billing resumes automatically — you are not re-charged for the gap.How do I manage or cancel my subscription?
How do I manage or cancel my subscription?
Go to Dashboard → Settings → Billing → Manage billing. That opens the customer portal where you can update your payment method, download invoices, or cancel.
Can I get an invoice or receipt?
Can I get an invoice or receipt?
Yes — invoices are generated automatically at the end of each billing cycle and are available in the customer portal (Settings → Billing → Manage billing).
Product
Will customers know they're talking to an AI?
Will customers know they're talking to an AI?
The exit interview is presented as an automated exit survey. Transcripts are PII-scrubbed before storage — no raw names, emails, or IDs are ever saved. See PII Scrubbing.
Does it work in other languages?
Does it work in other languages?
Yes. The agent detects the customer’s language from the first message and conducts the entire interview in that language.
How do I get notified when interviews complete?
How do I get notified when interviews complete?
Configure a webhook URL in Dashboard → Settings → Webhooks, or enable email alerts. See Webhooks.