> ## Documentation Index
> Fetch the complete documentation index at: https://docs.offboard.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

# Introduction

Offboard.tech is an AI-driven retention agent for merchants. We help you understand why customers are leaving through anonymous AI exit interviews.

## Features

* **Magic Link Integration**: Embed Magic Links in your cancel buttons
* **Anonymous Exit Interviews**: Conduct AI-powered conversations with churned users
* **PII Protection**: Automatic scrubbing of personally identifiable information
* **Churn Insights**: Get actionable insights from cancellation data

## How it works

1. Add a Magic Link to your cancel button
2. When users click cancel, they're taken to an anonymous interview
3. Our AI conducts a conversation to understand why they're leaving
4. You get valuable insights while respecting user privacy