> ## Documentation Index
> Fetch the complete documentation index at: https://docs.offboard.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Faq

# FAQ

Pricing, billing, and common questions.

## Pricing

<AccordionGroup>
  <Accordion title="How much does Offboard.tech cost?">
    **\$0.99 per completed interview.** There is no monthly fee, no seat license, and no setup cost. You only pay when a customer actually finishes an exit interview.
  </Accordion>

  <Accordion title="When am I billed?">
    Monthly, in arrears. Your subscription starts the day you enroll and usage is invoiced at the end of each monthly cycle. There is no upfront charge.
  </Accordion>

  <Accordion title="What counts as a 'completed' interview?">
    An interview is billable only when all three are true:

    * The customer finished at least **3 conversation turns** with the agent
    * The customer **explicitly ended** the session (clicked finish, or accepted a save offer)
    * The final status is `completed` or `saved`

    Sessions that are closed mid-way or abandoned are never billed.
  </Accordion>

  <Accordion title="What does my invoice look like?">
    Your invoice is the number of completed interviews × \$0.99:

    | Completed interviews in the month | Invoice               |
    | --------------------------------- | --------------------- |
    | 0                                 | \$0 — nothing charged |
    | 1                                 | \$0.99                |
    | 50                                | \$49.50               |
    | 500                               | \$495.00              |
  </Accordion>

  <Accordion title="Do I get charged if a customer abandons the interview?">
    No. Abandoned sessions are free — a charge only happens on an explicit, completed interview.
  </Accordion>

  <Accordion title="What if I cancel my subscription mid-month?">
    Your subscription stays active until the end of the current billing period. Interviews completed before the period ends are still billed on your final invoice; after the period ends, interviews are no longer billed.
  </Accordion>

  <Accordion title="What happens if my payment fails?">
    Your billing status becomes `past_due` and new interviews are not billed while payment is failing. Once payment recovers, billing resumes automatically — you are not re-charged for the gap.
  </Accordion>

  <Accordion title="How do I manage or cancel my subscription?">
    Go to **Dashboard → Settings → Billing → Manage billing**. That opens the customer portal where you can update your payment method, download invoices, or cancel.
  </Accordion>

  <Accordion title="Can I get an invoice or receipt?">
    Yes — invoices are generated automatically at the end of each billing cycle and are available in the customer portal (Settings → Billing → Manage billing).
  </Accordion>
</AccordionGroup>

## Product

<AccordionGroup>
  <Accordion title="Will customers know they're talking to an AI?">
    The exit interview is presented as an automated exit survey. Transcripts are PII-scrubbed before storage — no raw names, emails, or IDs are ever saved. See [PII Scrubbing](/docs/pii-scrubbing).
  </Accordion>

  <Accordion title="Does it work in other languages?">
    Yes. The agent detects the customer's language from the first message and conducts the entire interview in that language.
  </Accordion>

  <Accordion title="How do I get notified when interviews complete?">
    Configure a webhook URL in **Dashboard → Settings → Webhooks**, or enable email alerts. See [Webhooks](/docs/webhooks).
  </Accordion>
</AccordionGroup>