> ## Documentation Index
> Fetch the complete documentation index at: https://docs.offboard.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Notifications

> Branded transactional emails Offboard sends to keep you informed about churn signals.

Offboard.tech sends transactional email notifications for the events that matter to your workspace. Every email is rendered in a branded, mobile-friendly layout — no raw event IDs or JSON payloads.

## Emails you can receive

| Email                       | When it's sent                                                                 |
| --------------------------- | ------------------------------------------------------------------------------ |
| Interview completed / saved | An exit interview reaches `completed` or `saved` status                        |
| Weekly churn report         | Every Monday — a rolling 7-day summary (requires the weekly report alert)      |
| Abnormal churn alert        | Finished interviews in the last 24h exceed 2× your rolling 7-day daily average |
| Payment issue               | A billing payment fails                                                        |

### Interview completed / saved

Contains the interview status badge, the detected archetype and theme, a PII-scrubbed summary, and a **View interview** button linking to the interview in your dashboard.

### Weekly churn report

Contains interviews started, engaged, completed, and saved counts for the past 7 days, plus a sentiment breakdown — with an **Open dashboard** button.

### Abnormal churn alert

Contains the finished count from the last 24 hours compared against your 7-day daily average, with a **Review interviews** button.

### Payment issue

Notifies you that the latest payment failed, with an **Update billing settings** button.

## Managing alerts

Toggle interview alerts, abnormal-churn alerts, and weekly reports under **Dashboard → Settings → Email alerts**. Every notification email footer includes a "Manage email settings" link to that page.

## Customer-facing invite

The feedback invite sent to your churned customer is a separate email: it asks them to share why they cancelled and links to the exit interview. It does not include any dashboard links, since the recipient isn't a workspace owner.